Privacy Policy

1. Who We Are

IZHUB LTD is a UK-registered company that operates the IZHUB platform. Our services help users discover, book, and manage services from trusted local providers. We are the data controller responsible for the personal information you provide when using our platform.

2. Information We Collect

We collect personal data when you:

• Create an account
• Use or browse the Platform
• Book or offer services
• Contact us for support

Types of personal data collected may include:

• Full name
• Email address and phone number
• Business name
• Home or business address
• GPS location (with permission)
• Profile pictures or uploaded media
• Payment information (via Stripe)
• Service details (e.g., bookings, reviews)
• IP address, browser/device type, and usage logs

As IZHUB grows, we may collect additional information to enhance services. We will notify you when this occurs.

3. How We Use Your Information

We use your data to:

• Provide, personalize, and improve the Platform
• Match clients with suitable service providers
• Process bookings and payments
• Communicate updates and service notifications
• Prevent fraud and abuse
• Comply with legal requirements

With your consent, we may also send you occasional marketing emails or surveys.

4. Legal Basis for Processing (UK GDPR)

We rely on the following legal grounds to process your data:

• Consent – For marketing or optional features
• Contract – To deliver our services to you
• Legal Obligation – For compliance with the law
• Legitimate Interests – To improve and secure the Platform

5. Children's Privacy

The Platform is not intended for individuals under 18.

Parents or guardians may book services on behalf of minors (e.g., haircut appointments), but only adults may create accounts and manage bookings. Service providers are responsible for any services delivered to minors.

IZHUB LTD accepts no liability for the outcome of these appointments, even if arranged through our platform.

6. Sharing Your Data

We do not sell your data.

We may share data with:

• Service providers you choose to engage with
• Third-party partners (e.g., Stripe, Google Analytics)
• Legal authorities if required by law

All third-party processors are vetted and contractually obligated to protect your data.

7. Data Storage and Security

Your data is securely stored on servers within the European Union (EU). We use encryption, secure authentication, and strict access controls to safeguard all personal data.

8. Your Rights Under UK GDPR

You have the right to:

• Access the data we hold about you
• Correct inaccurate or incomplete data
• Request the deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• File a complaint with the Information Commissioner's Office (ICO)

To exercise these rights, contact us at admin@izhub.uk.

9. How Long Do We Keep Your Data

We retain personal data as long as necessary to provide services, meet legal obligations, or resolve disputes. If you delete your account, we will anonymize or delete your data unless retention is required by law.

10. Updates to This Privacy Policy

We reserve the right to revise this policy from time to time. When we do, we will update the“Effective Date” and notify you of material changes via email or in-app notice.

You can always view the latest version at:
https://www.izhub.uk/privacy-policy

11. Contact Us